Job Details

D365 CRM Training Manager

BH-26312-2
  • £500 + Benefits: £500 pd outside IR35. Hybrid with some time on site to deliver face to face training.
  • Greater London, South East,
Initial 6 month rolling contract, outside IR35 with project to run till the end of 2025. Paying £500 per day. 

I'm looking to speak with experience D365 CE/Dynamics CRM Training Managers with a minimum of 4 years Dynamics 365 CRM experience for a new contract opportunity. 

Key Responsibilities:
  • Train the relevant Sales Team members to ensure they understand the new D365 CRM.
  • Create training materials such as, web, written and video-based training content
  • Devise a training plan considering the different requirements of teams and staff
  • Include change management techniques to focus on acceptance and adoption
  • Devise a plan to sustain and reinforce the training going forward
  • Keep up to date with the latest industry developments and product updates related to Dynamics 365 CRM
  • Develop training needs analysis for Sales, Operations, Data/Business Intelligence and Management/Leadership teams.
Key Experience:
  • Training Sales Teams in D365 CRM and systems skills
  • Delivered a structured change management programme
  • Project management experience
  • Experience of working with Video training guides, eg Captivate
  • Functional knowledge on D365 CRM modules and extensions
  • Experience working as a Training Manager in D365 CRM implementations
  • Minimum of 4 years of experience in D365 CRM implementations and operations
  • Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus

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