Our client is a midstream oil & gas company looking to add Helpdesk Engineers to their team in Spring, TX
Duration: 6 months contract-to-hire
Rate: $40-45/hr
Location: Spring, TX
Responsibilities:
Experience and Education Qualifications:
Duration: 6 months contract-to-hire
Rate: $40-45/hr
Location: Spring, TX
Responsibilities:
- Ensure systems remain operational in compliance with oversight guidelines
- Triage IT Service Desk requests and determine the appropriate action(s) to resolve
- Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/orenhancementstoexistingapplicationsthroughouttheenterprisefollowing approved processes
- Maintaining records of currently deployed hardware and software within the enterprise
- Analyze IT incident reports and service requests to identify trends
- Translate business requirements into technical specifications
- Provide timely communication and status to stakeholders & supervisors
- Collaborate with analysts, developers, and business system owners to test new programs and applications
- Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements
- Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and SharePoint
- Liaise with network administrators and software developers to ensure a positive end-user experience
- Work independently and proactively in a business environment
- Troubleshoot independently and resolve certain levels of IT support issues
- Develop and create documentation and support materials for curriculum and instruction technologies
- Ensure Compliance Guidelines are followed
Experience and Education Qualifications:
- Bachelor's degree preferred in computer science, business, finance, or equivalent major
- 3-5 years of experience working in a technical support role
- Experience supporting a cloud-based Microsoft suite
- Strong written and verbal communication skills
- Experience working with Windows desktop environment
- Experience working with Apple iOS, iPhone, iPad
- Experience working with Android devices phones/tablets
- Excellent judgment, general business knowledge, and problem-solving skills
- Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations
- Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required
- ITIL Certification (Foundation and Service Desk) a plus
