Join a cutting-edge robotics and artificial intelligence company at the forefront of innovation, with dynamic ties to the tech and automotive industries.
We’re looking for a proactive and people-focused IT Support Engineer with a strong focus on macOS and iOS environments to provide exceptional 1st and 2nd line support across their international teams.
This role offers a unique opportunity to be part of a fast-paced, high-tech environment—and includes international travel to support the business's global teams and operations.
Below is an outline of the key skills that will be essential for this person:
End-User Support
We’re looking for a proactive and people-focused IT Support Engineer with a strong focus on macOS and iOS environments to provide exceptional 1st and 2nd line support across their international teams.
This role offers a unique opportunity to be part of a fast-paced, high-tech environment—and includes international travel to support the business's global teams and operations.
Below is an outline of the key skills that will be essential for this person:
End-User Support
- Provide timely technical assistance with a primary focus on macOS laptops and iOS mobile devices, alongside Windows and Linux support.
- Troubleshoot macOS- and iOS-specific hardware and software issues, escalating where necessary.
- Manage onboarding and offboarding tasks, including Apple hardware setup and account provisioning.
- Maintain and monitor endpoint management systems (e.g., MDM for Apple devices, patching, asset inventory).
- Assist with configuration and maintenance of business tools (e.g., GSuite, Slack, Jira).
- Support access control and identity management systems (SSO, MFA, user permissions).
- Conduct basic troubleshooting for network issues (Wi-Fi, VPN, wired).
- Help manage A/V equipment in meeting rooms, including Google Meet and Microsoft Teams setups.
- Contribute to internal IT documentation and the knowledge base, especially around macOS and iOS best practices.
- Track and resolve IT issues via our ticketing system (e.g., Jira, ServiceNow).
- Partner with IT, Security, and Facilities teams to support seamless daily operations.
- Assist in company-wide IT initiatives and system rollouts.
- 1–2 years in an IT support or systems administration role (internships/apprenticeships welcome).
- Strong hands-on experience with macOS and/or iOS in a support capacity.
- Comfortable working with macOS and/or Linux operating systems.
- Basic understanding of networking (IP, DNS, DHCP, VPN).
