Workday Onboarding and Journey Lead

Job Title
Workday Onboarding and Journey Lead

Location
Irvine, CA (Remote)

Duration
12 Months

Rate
$70 - $95 USD p/h

Overview / Role Summary
We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience within our HR technology ecosystem. This pivotal role is dedicated to transforming onboarding from a series of disconnected processes into a seamless, intuitive, and impactful employee journey. The ideal candidate will blend deep Workday expertise with experience in design thinking and cross-functional collaboration to pinpoint friction points, redesign workflows, and deliver a significantly enhanced onboarding experience. This is not a traditional UX design role; rather, it is journey-led and product-oriented, focused on experience transformation while navigating the complexities of Workday and integrated systems.

Benefits / Value Proposition

• Opportunity to shape the onboarding experience for new employees.
• Collaborate with diverse teams and departments to foster a cohesive onboarding journey.
• Engage in continuous improvement to elevate the new hire experience.
• Work in a dynamic environment that supports innovation and proactive problem solving.

Key Responsibilities

• Onboarding Journey Ownership
  
  • Lead the redesign of the end-to-end onboarding journey from offer acceptance to the first 90 days.
  • Map current-state versus future-state experiences for employees, hiring managers, and HR operations.
  • Identify key moments that matter and define target experience outcomes.

• Experience Design within Workday
  
  • Translate experience vision into practical, scalable Workday-enabled solutions.
  • Work within Workday's onboarding frameworks, business process configurations, notifications, tasks, and workflows.

• Friction Identification & Simplification
  
  • Diagnose pain points such as excessive steps, unclear guidance for new hires, and redundant processes.
  • Simplify workflows and promote automation-first and self-service-first thinking.

• Cross-Functional Experience Design
  
  • Collaborate across recruiting, core HR, IT provisioning, learning, compliance, payroll, and benefits to ensure onboarding is a connected experience.

• Digital Experience & Integration Thinking
  
  • Design how onboarding interfaces across various platforms including Workday and HR Assist.
  • Ensure consistency and cohesion in the onboarding experience across multiple systems.

• Prototyping & Iteration
  
  • Create journey maps, experience blueprints, and low-fidelity prototypes.
  • Conduct working sessions with stakeholders for rapid iteration and validation based on real user feedback.

• Measurement & Continuous Improvement
  
  • Define metrics for success, including new hire experience scores and time-to-productivity.
  • Establish a loop for continuous improvement in onboarding practices.

Required Experience & Skills

• 5+ years of experience in HR Technology and Workday (Core HR/Onboarding).
• Strong hands-on knowledge of Workday business processes and onboarding capabilities.
• Proven experience in journey mapping and service design.
• Ability to manage cross-functional program delivery.
• Strong facilitation and stakeholder engagement skills.

Must have

• Required years of experience in Workday Onboarding and Journeys
• Essential technical capability specifically with Workday systems.

Desirable / Nice-to-Have Skills

• Experience in digital transformation initiatives.
• Familiarity with HR Assist or chatbot technologies.
• Additional experience in change management and user experience optimization.

Application Call to Action
If you are passionate about transforming the employee onboarding experience and possess the required expertise, we invite you to apply! Join us in elevating the journey for new hires and making a meaningful impact on their first days and beyond.

No Bench recruiters please