Workday AMS Partner

As an official Workday Partner, Focus Cloud brings scalable, outcome-driven AMS solutions to customers navigating growth, complexity, and transformation. We’re not here to chase tickets – we’re here to empower your internal teams and extend the value of your Workday investment.

More Than Support. A Strategic Partnership.

Whether you’re navigating a multi-country Absence & Time rollout or expanding into Advanced Compensation, our support flexes to fit your roadmap, not the other way around.

Outcome-driven support

Not just SLA ticking — we help you plan, grow, and mature your Workday environment.

No extra cost consultancy

Programme governance, roadmap pivots, and tenant strategy come standard

Built for global rollout

Support across 46 countries — from absence to security and BP optimization.

Upskill your internal team

Guided fixes, training walkthroughs, and proactive capability building

Flexible engagement models

T&M, retained support, embedded experts — switch as your needs evolve

Client AMS Journey Example

Post-Go-Live AMS Onboarding

Support begins from Day 1. We align with your internal stakeholders, governance cadence, and strategic roadmap — ensuring AMS fits into your delivery rhythm, not disrupts it.

Ticket Handling & Capability Building

From T1 triage to T3 break/fix, we don’t just resolve issues — we coach your team to build confidence and ownership of your Workday environment.

Scaling into Absence, Time & Advanced Comp

As you expand modules, we adjust our support model — embedding experts or switching to hybrid models as needed.

Governance, Roadmap & Release Management

Quarterly reviews, sandbox planning, and release readiness help align your AMS effort with strategic business outcomes — not just support logs.

AMS Evolution

Switch to retained, embedded, or ad hoc support as your org changes. Your AMS model should evolve with your Workday maturity — and we make that seamless.

Keep Your Workday Environment Ready for What’s Next.

Workday AMS shouldn’t just solve tickets, it should strengthen your strategy. That’s why our model embeds governance, roadmap alignment, and proactive guidance into every engagement.

Governance-aligned delivery

Our consultants join your steering and cadence calls — ensuring AMS aligns with business priorities, not just technical requests.

Root cause analysis & remediation

We don’t patch over issues. We investigate the “why,” implement structured fixes, and reduce the chance of repeat disruption.

Quarterly health checks & stakeholder reviews

Regular reviews help assess performance, optimize workflows, and align AMS priorities with stakeholder expectations.

Release impact analysis & feature enablement

Stay ahead of Workday releases. We flag changes that matter, recommend enablements, and guide your adoption strategy.

Sandbox governance & tenant strategy

From refresh planning to environment alignment, we futureproof your instance to keep delivery clean and agile.

“Our clients are demanding more than reactive support — they’re looking for guidance that empowers them beyond go-live.”

Lloyd Gordon, CEO & Founder - Focus Cloud Group

Let’s start something together.

Whether you’re looking for an exciting new role or want to build your team with talented new hires we want to talk about it!