Job Details

D365 CE Functional Business Analyst

  • £500 to £550 Per: day + Benefits: Outside IR35, Hybrid
  • Greater London, South East,
Cognitive are working with an end user organisation based in London who have an ongoing D365 CE Transformation programme running. They're looking for a D365 CE Business Analyst with functional experience and knowledge of D365 CE Sales, Marketing, Customer Service and Field Service modules. 

Initial 6 month rolling contract 
OUTSIDE IR35 - £500 - £500 
Hybrid with time on site in London 

Key responsibilities:
  • Functional knowledge of all D365 CE modules (Sales, Marketing, Customer Service and Field Service)
  • Facilitate discussions with SMEs, Product Owners, and the SI
  • Analyst and document current business processes, workflows, and systems.
  • Collaborate with stakeholders to define business requirements 
  • Creat and maintain project documentation, including process flows, user stories, and use cases.
  • Support and guide the SMEs, business, and IT functional teams throughout the transforamtiom with training and troubleshooting.
  • Capable of supporting SMEs during testing and go-live phases.
  • Proficient in configuring OOB features in D365 CE
  • Expertise in mapping requirements to functional modules.
  • Skilled in performing fit-gap analysis.
  • Ability to write Functional Design Documents, wireframes, Visio diagrams, and process documents.
Key Skills:

  • 4 years experience working on D365 CE implementation programmes
  • Strong understanding of Customer Relationship Management processes and principles
  • Ability to conduct business process analysis and translate requirements into functional specifications.
  • Experience in configuring Dynamics 365 CE modules

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