Position: IT Support Engineer
Employment Type: Contract, Full time
Start: ASAP
Location: Birmingham- Onsite
Languages: English
Role – We are seeking an IT Support Engineer to join our client’s IT team. The ideal candidate will be responsible for managing the SCCM 2012 infrastructure, ensuring operational excellence, and maintaining a high quality of service delivery.
Key skills:
Employment Type: Contract, Full time
Start: ASAP
Location: Birmingham- Onsite
Languages: English
Role – We are seeking an IT Support Engineer to join our client’s IT team. The ideal candidate will be responsible for managing the SCCM 2012 infrastructure, ensuring operational excellence, and maintaining a high quality of service delivery.
Key skills:
- Minimum of 3 years of IT Support experience.
- Proven experience in managing SCCM infrastructure
- Strong understanding of ITSM processes (ITIL Foundation required; Practitioner preferred)
- Strong customer orientation and ability to engage with end-users
- Ability to maintain documentation and ensure SLA compliance
- Consulting background is a plus.
- Strong communication skills (oral & written)
- Rights to work in the UK is must (No Sponsorship available)
- Administer and manage the SCCM 2012 environment including:
- SQL queries, patch management, replication issue resolution
- SCCM roles (DP, MP, SUP) and impact analysis
- Infrastructure health monitoring and troubleshooting
- Software Distribution and Deployment troubleshooting
- SCCM application packaging using App-Model, including detection logic and requirement rules
- Task sequence creation and OS deployment (OSD) and upgrade
- Configuration Item (CI) and baseline creation, deployment, and compliance reporting
- Develop and troubleshoot dynamic collections
- Create and maintain SSRS custom reports, alerts, and subscriptions
- Manage and monitor SCCM client health and remediation (including CCMEval)
- Handle SUGs, ADR, and related patching/reporting activities
- Enroll Windows devices in Intune using Autopilot
- Support Co-management scenarios (SCCM + Intune)
- Work within agreed SLAs and maintain high quality in incident and request handling
- Participate in early and late shifts and occasional Bank Holiday coverage
