Position: Salesforce Administrator/Developer – Agentforce Chatbot
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 3 Months
Location: London, UK (Hybird, 3 days per week office)
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role – We are seeking an experienced Salesforce Administrator with hands-on expertise in Agentforce Chatbot and Salesforce Service Cloud to support a major customer experience transformation programme. This role will focus on configuring, optimising, and supporting AI-powered conversational experiences across web and mobile channels, helping to deliver seamless digital customer support and self-service capabilities. Working closely with Product Owners, Business Analysts, Engineering teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement.
Key Responsibilities:
Key Skills:
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be a UK resident and holds a valid right to work status.
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 3 Months
Location: London, UK (Hybird, 3 days per week office)
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role – We are seeking an experienced Salesforce Administrator with hands-on expertise in Agentforce Chatbot and Salesforce Service Cloud to support a major customer experience transformation programme. This role will focus on configuring, optimising, and supporting AI-powered conversational experiences across web and mobile channels, helping to deliver seamless digital customer support and self-service capabilities. Working closely with Product Owners, Business Analysts, Engineering teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement.
Key Responsibilities:
- Salesforce Administration & Platform Management
- Configure, administer, and maintain Salesforce Service Cloud environments
- Support digital engagement channels across web and mobile platforms
- Manage:
- Flows and automation
- Queues and routing rules
- Validation rules
- Case management processes
- Knowledge management solutions
- Ensure platform stability, performance, and ongoing optimisation
- Agentforce Chatbot Configuration
- Configure and optimise Salesforce Agentforce chatbot capabilities
- Design and maintain:
- Conversational journeys
- Omni-flow orchestration
- Decision logic and routing
- Agent behaviours and responses
- Monitor chatbot performance and identify opportunities for improvement
- Support chatbot deployment across website and mobile applications
- Integration & Customer Experience
- Ensure seamless integration between:
- Agentforce chatbot
- Knowledge base and FAQ content
- Customer support workflows
- Digital engagement channels
- Support API-driven integrations and chatbot connectivity
- Collaborate with product and engineering teams to improve customer journeys
- Ensure seamless integration between:
- Testing & Continuous Improvement
- Participate in:
- Functional testing
- User Acceptance Testing (UAT)
- Troubleshooting and issue resolution
- Analyse usage metrics and customer interactions
- Recommend enhancements to improve automation, customer satisfaction, and operational efficiency
- Participate in:
Key Skills:
- Salesforce Expertise
- 3+ years' experience as a Salesforce Administrator
- Strong hands-on experience with:
- Salesforce Service Cloud
- Case Management
- Digital Engagement
- Salesforce Flows and Automation
- Knowledge Management
- Salesforce Administrator certification preferred
- Agentforce & Conversational AI
- Proven experience implementing and configuring Agentforce chatbot solutions
- Strong understanding of:
- Omni-flow orchestration
- Conversation design and mapping
- Conversational AI and chatbot optimisation
- Experience deploying chatbot solutions across web and mobile channels
- Technical & Integration Skills
- Understanding of:
- API-based integrations
- Customer engagement workflows
- Digital channel technologies
- Experience integrating chatbot solutions with:
- FAQ platforms
- Knowledge management systems
- Customer service processes
- Understanding of:
- Professional Skills
- Strong analytical and troubleshooting capabilities
- Excellent communication and stakeholder management skills
- Ability to work effectively across:
- Product teams
- Business Analysis teams
- Engineering teams
- Customer Experience functions
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be a UK resident and holds a valid right to work status.
