Prestigious retail and homeware supplier are seeking a proactive Sales & Customer Service Business Analyst for maternity cover during a period of technology investment and improvement.
You will analyse how commercial teams operate, identify process enhancements, and ensure Salesforce enables efficient, scalable, customer-focused workflows.
Key Responsibilities
Skills & Qualifications
You will analyse how commercial teams operate, identify process enhancements, and ensure Salesforce enables efficient, scalable, customer-focused workflows.
Key Responsibilities
- Analyse processes across Sales, Customer Service, Marketing, and Operations to identify challenges and improvement opportunities.
- Run workshops to gather requirements and document them through process maps, user stories, acceptance criteria, and functional specs.
- Assess inefficiencies and data issues, recommending practical, evidence-based solutions.
- Ensure Salesforce aligns with business workflows and supports ongoing optimisation.
- Turn business requirements into system specifications, highlighting opportunities for automation and smarter configuration.
- Support user adoption through clear communication and informal training.
- Carry out Salesforce admin tasks: user setup, permissions, configuration updates, data management, and report/dashboard creation.
- Provide first-line Salesforce support and assist testing with internal and external partners (via Azure DevOps).
- Maintain user guides, process flows, training materials, and system documentation throughout the FTC period.
Skills & Qualifications
- 3+ years’ Salesforce experience (Sales Cloud & Service Cloud)
- Strong understanding of B2B sales and customer service processes
- Proven business analysis skills: requirements gathering, process mapping, documentation, delivery
- Ability to translate business needs into actionable system changes
- Confident communicator who can challenge and clarify requirements
- Hands-on Salesforce admin experience (config, data, troubleshooting)
- Strong analytical skills and attention to detail
- Experience using CRM Analytics to build Salesforce reports/dashboards
