Salesforce Training and Adoption Consultant

Position: Salesforce Training and Adoption Consultant
Employment Type: Contract
Start: ASAP
Duration: 3 Months
Location: Oxfordshire, UK (Hybrid)
Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. 
 
Client – A leading global research and advisory organisation, delivering data-driven insights and strategic solutions to support organisations navigating complex markets and transformation initiatives. Through a combination of technology, analytics and deep expertise, the business helps clients make informed decisions and drive sustainable growth.
 
Role – An organisation undergoing a significant commercial transformation is seeking an experienced Salesforce Training & Adoption Consultant to support the successful rollout of a new Lead-to-Cash operating model.

This role combines Salesforce expertise, training delivery, user adoption, change management, and commercial process improvement. The successful consultant will design and deliver a comprehensive learning and adoption programme that enables business users to maximise Salesforce while embedding consistent CRM best practices across commercial teams.

This is an excellent opportunity for someone with experience delivering Salesforce enablement programmes within complex enterprise environments.


Key Responsibilities:

Salesforce Training & Enablement

• Design and deliver a Salesforce learning and adoption strategy.
• Conduct Training Needs Analysis (TNA).
• Develop role-based learning pathways.
• Create competency frameworks and learning objectives.
• Deliver Instructor-Led Training (ILT).
• Deliver virtual training sessions.
• Facilitate workshops and knowledge transfer sessions.
• Support ongoing user enablement.

Learning Content Development -Develop engaging training materials including:

• Instructor-led training guides
• Virtual learning content
• E-learning modules
• Video demonstrations
• Process walkthroughs
• Quick reference guides
• Job aids
• Frequently Asked Questions (FAQs)
• User documentation
• Translate complex Salesforce functionality into practical business processes that support day-to-day commercial activities.

Salesforce Adoption & Change Management

• Drive Salesforce user adoption.
• Support organisational change initiatives.
• Promote consistent CRM best practice.
• Establish Salesforce governance standards.
• Develop Champion Networks and Super User communities.
• Monitor adoption success measures.
• Encourage behavioural change across commercial teams.

Commercial Process Improvement - Support adoption of standardised Salesforce processes including:

• Lead-to-Cash
• Opportunity Management
• Pipeline Management
• Forecasting
• Account Management
• Contact Management
• Activity Tracking
• CRM Governance
• Data Quality
• Commercial Reporting

Stakeholder Engagement Collaborate with:

• Sales Teams
• Business Development
• Account Management
• Commercial Operations
• Finance
• IT
• Project Teams
• Change Management
• Business SMEs
• Senior Leadership

Key Skills:

• Extensive Salesforce experience in a Commercial enterprise environment
• Understanding and demonstrable experience of Lead to Cash processes
• Hands on delivery of training relating to new processes
• The ability to be an advocate for change

If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.