Leading AI and Business Solutions Microsoft Partner are recruiting for an experienced ACTIVELY SC CLEARED Microsoft 365 Support Engineer to join a leading defence organisation supporting critical Microsoft 365 services.
Due to the highly secure nature of the environment, this role requires candidates to hold active SC Clearance and be a UK National.
Working onsite in Reading five days per week, you will be responsible for providing Level 1 and Level 2 support across the Microsoft 365 estate, ensuring services remain available, secure and operating to agreed service levels. This is an excellent opportunity to work within a mission-critical environment supporting modern workplace technologies.
Key Responsibilities:
Due to the highly secure nature of the environment, this role requires candidates to hold active SC Clearance and be a UK National.
Working onsite in Reading five days per week, you will be responsible for providing Level 1 and Level 2 support across the Microsoft 365 estate, ensuring services remain available, secure and operating to agreed service levels. This is an excellent opportunity to work within a mission-critical environment supporting modern workplace technologies.
Key Responsibilities:
- Provide Level 1 and Level 2 support across the Microsoft 365 platform.
- Take ownership of incidents and service requests through to resolution, meeting agreed SLAs.
- Troubleshoot and resolve issues across Microsoft 365 technologies.
- Liaise directly with end users and stakeholders, providing regular updates on ticket progress.
- Work collaboratively with wider support and infrastructure teams to resolve complex technical issues.
- Maintain accurate documentation of incidents, resolutions and support procedures.
- Keep up to date with Microsoft 365 technologies, best practices and security standards.
- Contribute to continuous service improvement initiatives.
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure Active Directory)
- Experience providing L1/L2 technical support in an enterprise environment.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Experience working within ITIL-based service management processes.
- The ability to manage multiple priorities while maintaining excellent attention to detail.
- Microsoft certifications (MS-900, MS-102, MD-102, or equivalent).
- Experience supporting secure or regulated environments.
- Familiarity with Microsoft 365 administration tools and the wider Microsoft cloud ecosystem.
