When your Workday system needs attention, you have two main options: Application Management Services (AMS) or break/fix support.
Break/fix keeps the lights on, solving issues as they arise. AMS is a proactive support model designed for continuous improvement, governance, and ROI optimisation.The difference isn’t just about approach, it’s about impact. IDC research shows that organisations using Workday see an average three-year ROI of 358% with a payback in just over a year. But those gains only come when the platform is properly managed and improved, not just pacthed up.
What is Break/Fix Workday Support?
Break/fix support is reactive. Something breaks? You log a ticket, someone fixes it. It’s ideal for short-term problem resolution, but lacks strategic depth.
Strengths:
- Quick fixes, short-term cost control.
Limitations:
- No Workday optimisation or release readiness
- Recurring problems if root causes aren’t addressed
- No internal skills transfer or talent development
- Long-term dependence on external vendors
What is Workday AMS?
Workday AMS is a proactive, ongoing support model that keeps your system aligned with business goals. It’s not just about fixiing bugs, it’s about strategic support that improves performance and increases ROIStrengths:
- Aligned with long-term Workday roadmap
- Standardised release management and testing
- Knowledge transfer and internal team capability building
- Cost-effective in the long run
Limitations:
- Requires an ongoing partnership investment.
Side-by-Side Comparison
Feature | Break/Fix Support | Workday AMS Partner |
Focus | Reactive issue resolution | Proactive system optimisation |
Governance | Minimal | Built-in governance model |
Release readiness | Not included | Core service feature |
Capability building | Not included | Key deliverable |
Talent Development | Not Included | Structured knowledge transfer + skill building |
Value over time | Static or declines | Increases with system maturity |
When to Choose Break/Fix:
- Your budget is extremely limited
- You don’t have a process improvement roadmap
- You’re maintaining a stable, small-scale Workday deployment
When to Choose AMS:
- You want to maximise ROI from Workday
- You want to be ready for new module deployments or feature releases
- You’re building internal Workday capability and self-sufficiency
Workday AMS delivers more than just support
Choosing Workday AMS is about building long-term value, not just solving today’s problems. You’ll gain stability, scalability, and a system that evolves with your organisation.
At Focus Cloud, our Workday AMS Partner model offers two tailored pathways:
- Refocus - for businesses looking to stabilise and restructure their system
- Self-Sufficiency - for teams ready to upskill and take control
If you’re ready to move beyond quick fixes and start building long-term value for your platform and your people, let's explore the options together.
Learn more about AMS or book a consultation to see how we can help.
